Privacy Policy and Disclaimer

Website Disclaimer

1. The City of Burbank is not responsible or liable for any damages of any kind that may result from the use of, or the inability to use, this website or any other website. No representations or warranties are made regarding the materials in or the operation of this website or any other website. This website and the materials contained on it are distributed and transmitted “as is” and there is no warranty made that they will be free from errors, interruptions, inaccuracies, omissions or viruses.
2. Communications made through this website’s e-mail system shall in no way be deemed to constitute legal notice to the City of Burbank or any of its agencies, officers, employees, agents or representatives, with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.
3. The City of Burbank is not responsible for the content of and does not endorse any website operated by a third party that has a link from this website. As such, we make no representation or warranty as to the accuracy, appropriateness or any other aspect of the information contained on or the use of such websites.
4. If you have a public records request please contact the City Clerk, otherwise your request will not be responded to by staff. 

IF YOU DO NOT AGREE TO OR UNDERSTAND ANY OR ALL OF THESE TERMS, PLEASE DO NOT USE THESE WEB PAGES.

City of Burbank Social Media Platforms
Terms and Conditions of Use

The City of Burbank uses City Social Media Platforms as a tool for disseminating information and communicating with the public about relevant topics such as city services and news, public announcements and safety alerts, community events, and other topics of interest. The City of Burbank actively promotes and encourages civic engagement and two-way dialogue through City Social Media Platforms which are intended to be safe, positive, inclusive and productive environments.

To help ensure that City Social Media Platforms are used as intended, the City of Burbank has exercised its right to set and enforce rules and regulations governing the use of City Social Media Platforms by members of the public. Below are the City’s Terms and Conditions of Use (Terms).

1. Definitions

1. City – City of Burbank
2. City Manager – The City of Burbank’s City Manager or designee.
3. Social Media Platform (for the purpose of these Terms) – Internet-based websites other than the City’s website currently at www.burbankca.gov, mobile applications, blogs, wiki pages, user-generated video and audio sites, or any other online social network containing Content with a participatory element designed to be disseminated through social interaction. Examples include, but are not limited to: Facebook, Twitter, Instagram, YouTube, Snapchat, Flickr, Nextdoor, etc.
4. City Social Media Platform – A Social Media Platform that the City establishes, manages, maintains, updates, or causes to be established, managed, maintained, or updated on behalf of the City, to serve the public, regardless of whether or not the City owns the servers, equipment, networks or software platforms on which such platforms reside.
5. Service Provider (for the purpose of these Terms) – Any person or entity that owns, operates or maintains a Social Media Platform.
6. Content – Any information, data, documents, text, music, audio, photographs, graphics, videos, messages or other material posted on, or uploaded to, a City Social Media Platform.
7. User – Any member of the public using, accessing, contributing to, or otherwise participating in the use of, a City Social Media Platform. 

2. Agreement to Terms and Conditions of Use

1. By accessing, contributing Content to, or otherwise participating in the use of, City Social Media Platforms the User agrees to the Terms found herein.

3. User Created Content

1. All User‐created Content is the sole responsibility of the User creating such Content. Users, and not the City, are entirely responsible for the Content that they upload, post, email, or otherwise transmit via City Social Media Sites. The City does not guarantee, and is not legally liable for, the accuracy, integrity, or quality of such Content.
2. Content posted by a User on any City Social Media Site reflects the opinion of the User only, and publication of any Content does not imply endorsement of, or agreement by, the City, nor does such Content necessarily reflect the opinions or policies of the City.
3. As is the case with any internet-based activity, there is a risk that a User may be exposed to offensive, indecent and/or objectionable Content. Users are each solely responsible for their interaction with other Users, and any disputes with them.
4. Prohibited Content, as outlined below, and as identified by the City Manager, may lead to the immediate removal, deletion, or hiding of the prohibited Content by the City Manager in their sole discretion, without prior notice to the user.
5. Improper Use, as outlined below, or repeated violations of the City’s Terms and Conditions of Use as identified by the City Manager, may lead to the suspension or termination of User’s access to City Social Media Platforms.  City Manager shall give written notice of such action and the User may seek reconsideration in writing from the City Manager. Such reconsideration request shall be submitted to the City Manager at [email protected] within 5 business days of the notice of action and state the reasons why their use should not be suspended or terminated.  The City Manager or Assistant City Manager will rule upon such request within 5 business days from receipt and their decision is final.
   1. In cases where a User’s physical or email addresses are not known, a message sent through the City Social Media Platform will serve as sufficient written notice.

4. Improper Use

No User may use, or cause to be used, a City Social Media Platform to:

1. Violate any applicable federal, state, or local law; including but not limited to the Electronic Communications Privacy Act of 1986
2. Violate the terms, conditions, or any other regulations of the Service Provider
3. Stalk or harass any person or entity
4. Collect or store any personal data about any other User without express permission
5. Upload, post, email, or otherwise transmit any Content that contains software viruses or any other documents, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any electronic software or hardware, or telecommunications equipment.
6. Impersonate any person or entity, including, but not limited to, a city staff member or elected official, or falsely state or otherwise misrepresent their affiliation with a person or entity
7. Disguise the origin of any Content transmitted through City Social Media Platforms
8. Interfere with or disrupt City Social Media Platforms, or disobey any requirements, procedures, policies or regulations of networks connected to City Social Media Platforms, or use City Social Media Platforms in any way that could damage, disable, overburden or impair City Social Media Platforms
9. Post or upload any Content that is prohibited under these Terms

5. Prohibited Content

The following types of Content are prohibited on City Social Media Platforms:

1. Content that incites, promotes, fosters, or perpetuates discrimination on the basis of race, color, ancestry, national origin, religion, creed, age, sex, gender, marital status, gender identity, gender expression, physical or mental disability, or sexual orientation; as well as any other category protected by federal, state, or local laws
2. Content that incites, promotes, fosters, or perpetuates any illegal activity or incites violence.
3. Profane or obscene language or Content
4. Sexual content or links to sexual content
5. Content of a pornographic nature
6. Bullying, intimidation, coercion, extortion, or any other Content of a threatening nature
7. Content that is libelous or defamatory
8. Violations of a legal ownership interest of any other party, such as Copyright infringement
9. Content that may tend to compromise the safety or security of the public or public systems
10. Comments which are not topically related to the particular post being commented on
11. Solicitations of commerce

6. Termination; Suspension

The City has the right to suspend or terminate any User’s access to City Social Media Platforms Pursuant to the Terms and Conditions of Use, III, e, above.

7. Compliance with Law

Any illegal activity and/or violation of applicable federal, state or local laws or regulations will be reported to the proper legal authorities. 

8. Privacy

1. Content posted on City Social Media Platforms is public, not private, and may be subject to laws such as the California Public Records Act. Any Content may be disclosed by the City at any time and without notice.
2. It is recommended that any request for service, or any communication that contains personal information, be made directly to the appropriate City department. Any posted Content including any personal information is viewable by members of the public. A complete list of the City’s departments and contact information can be found here: www.burbankca.gov/departments

9. Entire Agreement; Severability; Waiver

These Terms comprise the entire agreement between User and the City regarding the use of City Social Media Sites. If any portion of these Conditions of Use is found to be unenforceable, the remainder will be in full force and effect. Failure on behalf of the City to enforce any of these Conditions shall not be considered a waiver.

10. Information Submitted to Burbank 311

During a session on Burbank 311, a user may affirmatively submit information to the City by, among other means, electronic mail (“e-mail”), filling in and submitting an on-line form, screening for benefits and services. Such affirmatively submitted information is stored in a secure environment, and will be used by the City in furtherance of its duties and/or obligations to its citizenry (i.e., “governmental purposes”).

The governmental purposes to which your affirmatively submitted information may include, but are not limited to, the following:

1. Investigating a problem reported to the City via Burbank 311

2. Keeping lists of parties interested in some particular issue or facet of Burbank City life about which the City anticipates issuing further information in the future.

3. Sending informational updates and conducting outreach on topics such as, but not limited to, public benefits and services and upcoming City events.

4. Sharing information with other City agencies or offices or other government agencies for the limited purpose of facilitating services and benefits, in accordance with all applicable federal, state, and local laws and regulations.

5. Disclosure of such information pursuant to a request made under Freedom of Information Law (“FOIL”) or court order, if such information is not protected by federal, or state, or local law.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data

Usage Data :

• Usage Data is collected automatically when using the Service.
• Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the time and date of Your visit.
• When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

11. Protection of Information

The Burbank 311 does not sell, rent or otherwise distribute visitor information, including email addresses, to any outside company or organization. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law. This policy applies to information that may be collected on the Burbank 311 website and on that of any third party with whom the Burbank 311 contracts to provide Internet related-services. Burbank 311 maintains security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

12. Account deletion guidance

Account deletion is a process for City users for initiating the account deletion on City’s platform. Account deletion is straightforward and transparent:

1. Account deletion option is included on the portal and app’s settings.
2. Account deletion allows users to delete the user account, along with associated personal data.

13. Visitor Comments or Review or deletion of Personal Information

Visitors who have questions about this Internet Privacy Policy Statement or would like to review or correct any of their personal information or deletion of account may email on the admin email address [email protected]